TOLL FREE: +1 (844) 616-9301
Servicing South Florida
Harbortouch Elite POS
Counter Service - Casual Restaurant - Fine Dining - Bars - Night Clubs
Who We Are
By The Numbers
Everything You Need - All from a Single Source
- 25+ Years in Business
- 3.7 Billion Annual Transactions
- 225,000 Current Customers
- 1,200+ Employees
- $250 Billion+ Processed
- 7,000+ Sales Partners
○ 25+ Years in Business ○ 3.7 Billion Annual Transactions
○ 225,000 Current Customers ○ 1,200+ Employees
○ $250 Billion+ Processed ○ 7,000+ Sales Partners
○ 225,000 Current Customers ○ 1,200+ Employees
○ $250 Billion+ Processed ○ 7,000+ Sales Partners
○ 25+ Years in Business
○ 3.7 Billion Annual Transactions
○ 225,000 Current Customers
○ 1,200+ Employees
○ $250 Billion+ Processed
○ 7,000+ Sales Partners
○ 3.7 Billion Annual Transactions
○ 225,000 Current Customers
○ 1,200+ Employees
○ $250 Billion+ Processed
○ 7,000+ Sales Partners
Shift4 Clients
Shift4 Clients
Replacing or Upgrading your POS?
Have we got a great deal for you!
Harbortouch VIP Account Program
This is a very special program for restaurants and bars upgrading or replacing their current POS systems.
Local Harbortouch/Shift4 Office
Miami-Dade - Broward - Palm Beach
- 16 Years at Same Location
- 24/7 Personalized Support
- Onsite Installation & Training
Industry Updates
Operational - Financial - Harbortouch
Operational - Financial - Harbortouch
Tom McKinley
Account Representative - Harbortouch POS/Shift4
6001 NW 153rd Street Suite 158
MIAMI LAKES, FL 33014
PHONE: 305.823.7411 | FAX: 305.823.7413
CELL: 954.298.3656 (BEST NUMBER TO CALL)
WEBSITE: https://www.harbortouchpossystem.com
EMAIL: tom@harbortouchpossystem.com
6001 NW 153rd Street Suite 158
MIAMI LAKES, FL 33014
PHONE: 305.823.7411 | FAX: 305.823.7413
CELL: 954.298.3656 (BEST NUMBER TO CALL)
WEBSITE: https://www.harbortouchpossystem.com
EMAIL: tom@harbortouchpossystem.com
6 things for guaranteeing financial and operating success for any restaurant or bar
1. Harbortouch POS & Accessories
What comes with our Restaurant POS System?
Base Package
$39/Month
- 1 Harbortouch Elite POS System
- 1 Cash Drawer
- 1 Receipt Printer
- 1 EMV Pin Pad
- 10 Employee Cards
- 1 Keyboard and 1 Mouse
Includes
- FULL SERVICE LOCAL OFFICE
- No Upfront Payments or Leases
- Programming(Menu)
- Onsite Installation & Training
- Free Supplies (Printer, Paper & Ribbon)
- 24/7 Tech Support & Customer Service
- 30 Day Trial
Features & Functions
- Online Reservation & Wait-list Management
- Employee & Payroll Management
- Digital Marketing Package
- Inventory Count in Real Time
NEW AND SPECIAL FEATURES
Introducing Skytab
Take Orders – Reorders – Pay At The Table
Also used for Phone Orders – Online Ordering – Delivery – Curbisde – Drive-Thru – Pickup
Also used for Phone Orders – Online Ordering – Delivery – Curbisde – Drive-Thru – Pickup
- Only $15 per month
- Increase table turn & server speed
- Eliminate regative reviews
- Automatically adds Guests to Marketing Database
Tableside
Take Orders – Reorders – Pay at Table
$29/Month
$29/Month
- Interphase is a mirror of actual POS system so no training required
- The industry’s first EMV Level 3 certified tablet
QR Payments Are Here
Fast - Convenient - Touch-Free
No Charge For Service
No Charge For Service
- Completely contactless order & pay
- Complete all transactions on cellphone
- Integrates with POS
Harbortouch Onyx POS
- One of the most powerful POS systems on the market
- Faster CPU – RAM and Hard-drive than other systems
- Advanced touchscreen – slimmer - streamlined cable management
Advantage Program
Massive Savings
With a cardholder surcharge for each credit card transaction, you can maintain a near-zero balance for your processing fees!
Zero Obligation
If you ever change your mind, you can switch back to traditional payment processing at any time
Fully Compliant
Unlike cash discount programs, our Advantage Program is fully compliant with card brand rules and regulations
Advanced Restaurant POS Reporting
Labor Reports
- Payroll
- Labor Comparison
- Employee Directory
- Jobs Type
SEE MORE
Labor costs are a big chunk of your expenses and should be thoroughly monitored. High labor costs and low revenue is a recipe for disaster.
- Payroll report - From a quick summary to a detailed X report, we’ve got you covered from A to Z.
- Labor comparison - Instantly compare payroll costs with sales to know if you’re on target or need to make some cuts.
- Employee directory - Easily access employee contact information.
- Job type - View all of your employee job descriptions and user permissions.
Menu/Product Mix Reports
- Basic Product Mix
- Day-Part Product Mix
- Sales by Employee
- Menu Breakdowns
See More
Are dinner specials not selling like they did last year? Do you see an uptick in delivery orders month over month? With Harbortouch’s menu and product reports, you can find answers like these and turn data into actionable tasks.
- Basic product mix - Knowing your best-selling products is just as important as knowing what menu categories are going stale.
- Day-part product mix - Find out what products are selling at different times of the day.
- Sales by employee - Know which employees are selling which menu items.
- Menu breakdowns - View modifier choices and item groups so you know if your burger group is outperforming your pasta group.
Sales Reports
- Financial Overview
- Daily Sales Summary
- Hourly Sales
- Menu Item Sales
See More
Tracking sales is essential for the success of any restaurant. Sales reports will give you actionable insights into what you’re selling and when.
- Financial overview - Get a bird’s eye view of gross sales, taxes, payment type, and labor statistics.
- Daily sales summary - See a snapshot of your entire sales for the day.
- Hourly sales - Prepare for the rush and staff accordingly during the busiest times.
- Menu items sales - Know the fan-favorite foods and the ones that are chopped liver.
POS System Installation, Training & Support
Onsite Installation
Experienced and certified installation professionals ensure you’re up and running in no time.
Our Certified Technicians are highly trained in order to provide a superior installation experience.
We work around your schedule to complete the installation, avoiding any disruptions to your business operations.
Comprehensive Training
Unparalleled Support
Managing the Harbortouch POS
- Manage entire POS system remotely
- No need for back-office PC
- Access POS with any Internet connected device
SEE HARBORTOUCH IN ACTION
21 2-minute videos showing some of the major functions of the Elite software
Financial & General Operating Reports
Harbortouch POS Service Agreement
- No Upfront Payments or Leases
- Includes Onsite Installation & Training
- 100% Equipment Replacement
$39/Month
2. Marketing & Guest Facts
Marketing is Only 3 Things
Getting New Customers
Getting Them to Come Back More Often
Getting Them to Spend More Money
Getting Them to Come Back More Often
Getting Them to Spend More Money
Restaurant/Bar Guest Facts
After 1st Visit - 60% will not return
After 2nd Visit - 50% will not return
After 3rd Visit - 70% will return
After 2nd Visit - 50% will not return
After 3rd Visit - 70% will return
80% of Restaurant/Bar Sales Come from Regular Customers
3. Phone Orders - Online Ordering - Delivery - Curbside - Drive Thru - Pickup
No Upfront Payments - Cancel Anytime
Critical in Dealing with COVID-19 Government Restrictions
Phone Orders
Telephone Ordering Steps & Reminders
Provide your staff and managers an outline of how phone conversations should be handled.
- Smile
- "Thank you for calling _______. This is (name) speaking. Are you looking to pick up or order for delivery?"
- "May I have the first and last name for the order?
- "Are there any food allergies you sould like me to be aware of?"
- "May I have the best contact number and email?"
- (Positive Word) "And what can I get for you?"
- "Would you like a beverage?"
- Repeat order
- (Positive Word) Give guest bill amount and collect credit card information, then give a time estimate
- "Thank you so much Mr./Mrs. (guest name)."
- We really appreciate your business (support)."
*Mention today's special.
*Positive words include absolutely, my pleasure, wonderful, yes ma'am/sir, etc.
Watch Your Words
- Use words that convey enthusiasm, appreciation, and respect:
Yes ma'am/sir, absolutely, excellent, mu pleasure
- Get rid of...
Okey, fine, no problem, alright, what, um/huh
- Replace "What" with "May I"
"May I have the best contact number?"
- Never say "I don't know"
Instead say, "That's a great question. May I place you on a brief hold and find out that information? Thank you."
Training Video Available (6 min)
Online Ordering
Integrated Online Ordering with SkyTab Online
✓ FREE - No Setup Fees - Monthly Fee - Per Order Fees
✓ Integrates with POS Menu
✓ Integrates with POS Menu
Branded Online Ordering Website
✓ Add your restaurant logo
✓ Customers order from their computer or smartphone
✓ Customers order from their computer or smartphone
Seamless POS Integration
✓ Syncs with menu on your POS
✓ Ability to modify menu on online order site
✓ Ability to modify menu on online order site
30% Higher sales than phone or in house ordering
Sample website: Nick’s Pizza
Up to 35% Sale Increase
Take Back
Your Brand!!!
- Free Online Ordering around your Restaurant's Brand
- Orders go directly to your Harbortouch POS System
- Create Loyalty - Marketing to keep customers back
Specials - Coupons
Promos - Upsales
- Menu Build - Ordering Page with Design
- No Monnthly Ordering Fees
- Order Alerts - Website Hosting - Menu Updates
- No Startup or Cancellation Fees
- No Monthly Fees
Pricing &
Costs
- $1.50 Per Order (Customer pays)
- Menu Credit Cards Fees - 2.59% + $0.30
- Delivery Cost - Up to 50% Savings - Pay 12.5% compared to 20% - 30% Industry Average for Menufy Delivery
Independent Restaurants’ #1 Choice for Integrated Online Ordering
We’re all about making it easy for you to:
- Eliminate the burden of manual order entry
- Reduce cost per online order by over 70%
- Print online order tickets directly to POS printers
- Drive revenue with value-added marketing services – in-store promotions, Google listing, email programs
- Access excellent customer service
WE’RE YOUR ONLINE ORDERING CHAMPIONS
Key Features that Unlock Opportunities
Web & Mobile Ordering
Take your POS menus online – we provide an awesome web and mobile experience.
Kitchen Printing
Online orders print to your POS printers just like instore orders – say goodbye to manual entry.
POS Integration
Your online orders post directly to your POS system – we make the integration and setup easy.
Auto Menu Sync
All changes to your POS menus are automatically posted to your online menus – like magic.
Daily Settlements
We show you the money every day – no more waiting a week to collect your own revenue.
Instore Marketing
Tell customers you have online ordering – we provide window decals, table tents, and more.
Email Marketing
Tap into the power of targeted email and build a customer database that you own.
Training & Support
From setup and training to ongoing support, you always get the white glove treatment.
Dedicated Account Managers
You’re our valued customer and that means a lot to us – we’ll be at the ready when you need us.
Let us show you how to maximize your online ordering!
- Integrates Directly with Harbortouch POS
- Eliminates iPads and tablets
COMING SOON
4. Marketing for Restaurants and Bars
Customer Engagement Sales
- Welcome emails
- Promotional offers
- Improve Customer Loyalty
- Holiday and monthly promotions
- Welcome new customers Invite to visit again
Increase Guest Counts | +20% |
Additional Guest Visits/Month | +12% |
Birthday Campaign | +11% |
Monthly Calendar Promotions | +12% |
Social Media Management
- Facebook-Twitter
- Schedule posts
- Track Contract Performance
- Manage all accounts in one place
Reputation Management
- Rating and reviews from multiple platforms
- Respond to maintain your brand
- Facebook Business Page - Yelp - Google My Business
✔ Process $107,000.00 more Sales Annually
✔ Reply to Reviews & Increase Reviews - Ratings Sales
✔ 25+ Recent Reviews = Up to 108% more Sales
✔ 83 Total Reviews = Up to 82% Additional Annual Revenue - Whether Reviews are Good or Bad
✔ 5 Star Rating Net so Important - 3.5 to 4.5 O.K.
✔ Reply to Reviews & Increase Reviews - Ratings Sales
✔ 25+ Recent Reviews = Up to 108% more Sales
✔ 83 Total Reviews = Up to 82% Additional Annual Revenue - Whether Reviews are Good or Bad
✔ 5 Star Rating Net so Important - 3.5 to 4.5 O.K.
Loyalty Program
- Boost Guests Visits
- Customer Loyalty
- Identify Best Customers
- Database for Direct Marketing
11%-23% Sale Increase
Gift Card Program
- Reward big spenders
- Get new guests
11%-23% Sale Increase
Promotional Packages
- Football Promotions - Give Guests chance to win $25,000.00 on any Football Game
- Can use for all sports
12% Sale Increase
5. 4 Walls Tactics
Jon Taffer from Bar Rescue
Jon Taffer
Jon Taffer TVT
Special Pricing for Harbortouch
Increase your revenue up to 44% in 10 weeks
- 20% by increasing Guest Counts
- 30% - 35% Larger Size
- 11% Birthday Campaigns
- 18% New Customers via Facebook
- 20%-30% from Up Selling
- 12% from Frequency Programs
- 44% Increasing Guest Counts
Jon Taffer Management & Staff Training
Menu Engineering
- Design & Layout (Box & Drop Shadowing)
- How to put Price Points
- Decrease Food Costs up to 2%
Up to 14% - 20% Sale Increase
6. Prime Cost Control
Your Most Important Weapon Against Losing Money in Your Bar or Restaurant
Restaurant Profit Potential
Sales Per Square Foot
Rules of THUMB - National Restaurant Association
Full Service | Quick Service | ||
|---|---|---|---|
Losing Money | Under $150 | Under $200 | |
Break Even | $150-$250 | $200-$300 | |
5%-10% | Moderate Profit | $250-$400 | $300-$500 |
Over 10% | High Profit | Over $400 | Over $500 |
Occupancy Costs: $15 to $30 PSF
Average Prime Cost
Table Service
Best | 60% or Less |
Good - Should give profit | 60% - 65% |
Difficult to earn adequate profit | 65% - 70% |
Quick Service (QSR)
Best - generally high-volume | 50% or less |
Can generate | 20% - 25% net income |
Testimonials & Reviews
Stonewater
Large Restaurant/Bar
The Dubliner on the Delaware
Bar and Restaurant
Rivals Sports Bar & Night Club
Bar and Restaurant
Harbortouch Customer Reviews
Bar/Restaurant/QSR
The Cave
Bar
Neworld Café
Counter Service/QSR
Quick Question - Call +1-954-298-3656
Quick Question - Call
+1-954-298-3656
+1-954-298-3656